Frequently Asked Questions

1. How does the platform work? 

The platform is a rental and subscription platform. 


2. Which distributor set up the platform?

Go Anime is an initiative of Periscoop Film.


3. What should I do if I have a technical problem? 

If you have a problem and you can't find how to solve it in our help center, please contact us. We will do our best to answer you as soon as possible. 


4. What browsers and operating systems does the platform work with? 

PC 

Windows 8+ 

Chrome 

Mac 

OS X Yosemite 10.10+ 

Safari 

Chromecast 

Stick (OS 2+) 


5. Can I also use the platform with a Linux computer? 

The Linux operating system is not supported by us. 


6. What quality are the movies? 

Most movies are in HD (High Definition), but there are some older movies that are not available in HD. We use Adaptive Streaming. This means that the platform checks the available bandwidth and determines the quality of the image depending on it. Thus, when internet speed is low, an HD movie may be played at SD (Standard Definition) level. The minimum bandwidth must be at least 1 MB/s (8 mbit). 


7. On which devices can I watch the platform? 

You can watch our movies and series on your laptop, PC or Macbook, tablet and mobile phones. 


8. With Chromecast, subtitles do not work. 

If you are using an external Chromecast, you can select subtitles at the bottom of the player's menu bar during movie playback. You do this as follows: 


From the Google Chrome browser: 

- Activate Chromecast at the top right of our website. 

- Click on “cast to (Chromecast name)”. 

- At the bottom of the menu bar, click on the subtitle icon to select the subtitles you want.    

If the option to select subtitles does not appear, rebooting your Chromecast may be a solution. Find out how to do this here: https://support.google.com/chromecast/answer/7021381?hl=nl. 


9. The Chromecast icon is not visible. What now? 

Sometimes it may be necessary to reboot your Chromecast. After this, the icon will become visible again. Find out how to do this here: https://support.google.com/chromecast/answer/7021381?hl=nl. 


10. The picture jams while streaming movies. How can I solve this? 

If the picture jams or if you experience shaky images, we advise you to close all other active programs running in the background. This may affect the available bandwidth, which in turn may affect the quality of the stream. 

Jamming images can also be caused by an unstable Internet connection. The closer you are to the Internet connection, the more stable the connection will usually be. 


11. Can I also download movies and watch them later? 

This is not possible.


12. The picture quality is not optimal, why is this? 

It can happen that older films and series are not available in HD and are only offered in SD by the original producers. It can also be due to the connection not being optimal, causing the film to screen in a lower resolution. Most movies are in HD (High Definition) but there are also older movies that are not available in HD. We use Adaptive Streaming. This means that the platform checks the available bandwidth and determines the quality of the image depending on it. Thus, when internet speed is low, an HD movie may be played at SD (Standard Definition) level. The minimum bandwidth must be at least 1 MB/s (8 mbit). 


13.  Are the films subtitled? 

All films are subtitled. Unfortunately, we do not yet have subtitles for the deaf and hard of hearing.


14. How can I change the subtitles? 

When the movie (or trailer) is playing, you will find an icon in the menu bar of the player (where you can also pause the movie) with which you can switch subtitles on and off. If the movie has multiple audio streams in addition to the original spoken language, you can change that by checking the desired audio stream. 


15. In which countries can I watch the platform? 

You can watch the films and series in the Netherlands and Belgium.